Privacy Policy

Last Updated: 30 March 2025

At Slyde, we value your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you use the Slyde App.

1. Data We Collect

When you use Slyde, we may collect the following types of personal data:

• Account Information: Name, email address, phone number, profile photo, and other details you provide during registration.

• Task Information: Details about tasks posted or accepted, including descriptions, agreed payment amounts, and status updates.

• Payment Information: Bank account details, payment preferences, and transaction history (handled securely via third-party services such as Stripe).

• Usage Data: Information about how you interact with the App, including login times, device type, and IP address.

• Location Data: For matching tasks locally, we may collect location information (with your consent).

Information Collected by Slyde

Slyde gathers specific personal details about you—data that can identify, relate to, describe, or reasonably be linked to you ("Personal Information"). Below are examples of the types of Personal Information we may collect:

Contact Details

This includes your full name, mailing address, phone number, and email.

Payment Information

To process transactions, we collect details such as your credit or debit card number, expiration date, and security code.

Identity Verification

For individuals providing services on the Slyde App ("Slyders"), we may collect information such as your date of birth, residential address, and—where legally allowed. We may also obtain results from basic background checks, either directly from you or through authorized third-party services.

Financial Data

To facilitate payments between Slyders and Posters, as well as fees paid to Slyde, we may collect financial details such as credit card/ Debit Card information, bank routing numbers and other relevant payment data. A trusted third party securely manages and processes these details.

Marketing & Promotional Information

Participation in optional App features like newsletters, surveys, and promotions is voluntary. If you choose to engage, we may use your provided details to personalize communications or administer contests and surveys. 

Employment & Application Data

For Slyders and Posters we collect data based on personal preference where certifications, previous work history and Resume/CV can be added.

Communication & Content

If you contact Slyde via email or Phone, we may retain the details of your inquiry to better assist you. We also collect content exchanged between users within the Slyde App (e.g., chat messages).

Account Registration & Service Information

When you create an account, we require certain details to set up and manage your profile.

• Poster: We collect your name, email, zip code, and other relevant booking details such as task type, schedule, location, and payment data.

• Slyders: We gather your name, contact details, location, task preferences, rates, skills, and necessary identity and financial information.

Third-Party Data

If you sign up through Slyde with a third party service provider (i.e. Stripe our (Slyde’s) payment and ID check provider), they may share relevant details such as your name, contact information, and task-related history. Additionally, we may receive demographic insights, financial data, or fraud prevention information from third-party services to ensure compliance with legal requirements and enhance App security. When applicable, Slyde collaborates with authorized partners to verify identities and conduct background checks to promote a safe and trustworthy experience for all users.

Information Collected Automatically by Slyde

When you interact with the Slyde App, certain data is collected automatically. The categories of information we gather—both currently and within the past 12 months—include:

Usage Data

We track how you engage with the App, including which features you use, pages you browse, emails or ads you view, and sections you interact with. Additionally, we log timestamps of your visits, as well as the pages you enter and exit from.

Device Information

We collect details about the device and browser you use to access Slyde, such as:

• Device type (computer, phone, tablet)

• Operating system and regional/language settings

• Internet service provider

• Unique device identifiers, including IP address and ad tracking ID

Slyde may also gather certain technical details automatically through cookies and other tracking tools. This can include your mobile device’s unique ID, IP address, browser type, and usage patterns. This data helps us understand user activity by tracking geographic regions where users access the App and aids in fraud prevention and security efforts. Please note that using IP-masking tools (such as the TOR network) may limit access to certain App features and is not permitted.

Location Data

We collect approximate location details (such as city or postal code) based on your IP address. If you allow location access on our mobile app, we may also collect precise GPS-based coordinates (latitude/longitude) to help display relevant location-based content. Your exact location, obtained this way, is not shared with other users.

For more details on how we use cookies and similar tracking technologies, refer to our Cookie Policy, which outlines the types of cookies used and their purpose.

2. How We Use Your Data

We use your data to:

• Facilitate task postings and connections between posters and sliders.

• Process payments and calculate service fees.

• Improve our App by analyzing usage trends.

• Send notifications, updates, or promotional materials (you can opt out).

• Ensure security and prevent fraudulent activity.

• Comply with legal requirements and protect your rights.

How Slyde Uses Your Information

We collect and utilize your information for various business and commercial purposes as outlined in this Privacy Policy. These purposes include:

App Operation & Service Facilitation

Your information helps us run the Slyde App by connecting ‘SLYDERS’ and ‘POSTERS’, allowing task postings, selections, completions, and payments. This is essential for fulfilling our agreements with users.

Billing & Fraud Prevention

To maintain a safe environment where Posters and Slyders can interact securely, we use your data for fraud detection, payment processing, and legal compliance.

Identity Verification & Background Checks

We do conduct identity checks on users. This is done to enhance user safety, prevent fraudulent activities, and maintain trust in the App, especially since Slyders often interact directly with Posters in personal spaces.

App Analysis & Improvement

We analyze usage trends to refine our services, enhance functionality, and grow our business.

Communication & Notifications

We may contact you via email, SMS, push notifications, or other methods regarding transactions, administrative updates, promotional offers, and relevant App communications. In cases where consent is required by law, we will obtain it before sending marketing messages.

Customer Support

We use your information to assist with inquiries, provide troubleshooting, and ensure smooth interactions between users.

Research & Market Analysis

To improve our services and understand industry trends, we conduct internal research on App engagement and user behavior.

Dispute Resolution

Your data may be used to help resolve complaints or conflicts between SLYDERS and POSTERS, ensuring a fair and efficient resolution process.

Policy & Terms Enforcement

We process information to enforce our Terms of Service and uphold compliance with App agreements.

Targeted Advertising & Interest-Based Marketing

Slyde and its advertising partners may use cookies and other tracking technologies to display relevant ads based on your interests. These ads may appear on the Slyde App, emails, and third-party sites. Some tracking technologies analyze browsing activity across different services and devices to deliver personalized advertisements.

User Engagement & Promotions

We may use your data to suggest services based on your expressed interests or inferred preferences from market analysis. This helps us provide a more relevant and engaging experience.

Call Monitoring & Recordings

To ensure quality service and staff training, calls between you and Slyde (or authorized third-party representatives) may be monitored and recorded. These recordings may contain Personal Information.

3. Sharing Your Data

Slyde does not sell your personal data to third parties. However, we may share your data in the following cases:

• Payment Processing: Data is shared with secure payment providers like Stripe to process transactions.

• Service Improvement: Anonymous, aggregated data may be shared with analytics providers to improve our App.

• Legal Compliance: We may disclose data if required by law or to enforce our Terms of Service.

We share the data we collect about you in accordance with this Privacy Policy, as well as in situations where disclosure was made clear at the time of collection. This includes the following circumstances:

Third-Party Service Providers

We may share your information, including identity-related data, with trusted third-party vendors who process data on our behalf for business purposes. These service providers are contractually obligated to use your information solely for the services they provide to us. However, we may allow them to use non-identifiable or anonymized data for permissible purposes under applicable laws.

To support the operation of our App and facilitate transactions, we work with external partners to provide services such as:

• Email communication services

• Identity verification (currently handled by Stripe in the U.K.)

• Fraud detection and prevention 

• Customer invoicing and support

• CRM (Customer Relationship Management) services

• Data analytics and insights

• Advertising and marketing solutions

• Website hosting and maintenance

• Communication and messaging tools

• Financial transaction processing (currently supported by Stripe) 

Promotions & Contests

If you voluntarily take part in a giveaway, contest, or promotional event, we will share your data as required to administer the event, comply with legal requirements, or list winners where applicable. By participating, you may agree to have your name, voice, or likeness featured in marketing materials, subject to the contest rules and relevant laws. You can manage promotional preferences in your account settings.

Targeted Advertising (Matched Ads)

We utilize targeted advertising methods that involve sharing personal information with third-party Apps or embedding their tracking technology on our website. For instance, we use Facebook’s advertising tools, such as Custom Audiences, to show relevant ads based on your interactions with our App.

User-to-User Information Exchange

Because our App enables direct interactions between SLYDERS and POSTERS, we may facilitate the exchange of contact information (e.g., name, phone number, email, or address) when necessary. This may occur to support dispute resolution, facilitate task-related communications, or ensure seamless service completion. This sharing is fundamental to our App's functionality.

Legal & Regulatory Compliance

We may disclose your data to legal authorities, courts, law enforcement agencies, tax bodies, or other government entities as required by law. This may include responding to subpoenas, court orders, or legal requests related to criminal investigations, tax compliance, or other legal obligations.

In certain situations, we may also share licensing, permit, or tax-related information with appropriate governmental bodies, which may include user contact details, tax identification numbers, or licensing statuses.

If we have reason to believe that disclosing personal information is necessary to prevent harm, enforce our terms, or protect the rights of our users, business, or affiliates, we reserve the right to take appropriate action, even without a formal legal request.

Mergers & Acquisitions

Should our company undergo a merger, acquisition, business restructuring, or sale of assets, user data may be transferred as part of that transaction. In such cases, we will ensure that data remains protected under the same privacy standards.

Public Profiles & Listings

Your user profile, which may contain details such as your name, photos, skills, service rates, and customer feedback, is visible to other users and may be accessible to the public. If you create a task listing, its contents will be viewable by Taskers selected through the App.

4. Data Protection

We take security seriously and implement appropriate measures to protect your data, including:

• Encryption of sensitive information (e.g., payment details).

• Regular security audits and monitoring.

• Access control to ensure only authorized personnel can access your data.

Despite these measures, no system is 100% secure, and we cannot guarantee complete protection of your data.

5. Your Rights

As a user, you have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Correction: Update or correct inaccurate information in your profile.

• Deletion: Request the deletion of your personal data (subject to legal requirements).

• Objection: Object to specific uses of your data, such as marketing communications.

• Portability: Request a copy of your data in a machine-readable format.

To exercise your rights, contact us at support@slyde.online

You have the ability to opt-out of receiving promotional communications from us, including those related to the Slyde App, and request the removal of your personal data from our records or deactivate your account. You can do this by logging into the Site or App, navigating to the “Account” tab, or by reaching out to us directly.

Account Settings
During the registration process, you can select whether to receive marketing communications from Slyde. This preference is stored in your profile, where you can modify it at any time.

Push Notifications
You also have the option to receive updates and offers via push notifications in the app. You can adjust these preferences anytime through the settings on your mobile device.

To maintain the integrity of the Slyde App, certain information, such as your age, cannot be changed by you directly. For example, children below the legal age in their region are not allowed to register as Users. We must take steps to ensure that the age information provided by Users is accurate. If you need to correct such information, please contact us at support@Slyde.com.

Promotional Communications
You can opt out of receiving promotional communications from Slyde. Additionally, you can unsubscribe from email marketing by clicking on the unsubscribe link in any email you receive. Even if you opt out of promotional content, Slyde will continue to send important non-promotional communications, such as those related to your account, Tasks, transactions, service updates, or other necessary business interactions. If you receive unsolicited promotional messages from a Slyde domain, please notify us immediately.

6. Cookies

Slyde uses cookies to improve user experience, including remembering login details and tracking activity. You can manage or disable cookies in your browser settings.

7. Data Retention

We retain your personal data only as long as necessary to provide our services and meet legal obligations.

We keep your personal data for as long as you remain a User, to fulfill our contractual obligations to you, and for a longer period if required for our legitimate interests or to comply with legal obligations. Additionally, we may retain data that cannot be used to directly identify you, such as information stored with a randomly generated identifier. This allows us to associate the data with a specific User without knowing their identity. We use this anonymized data for research purposes and to improve our services, taking appropriate precautions to ensure that it cannot be re-associated with you. Task and payment data may be stored for accounting and audit purposes.

8. Third-Party Links

The Slyde App may include links to third-party websites or services. We are not responsible for their privacy practices, so we encourage you to review their policies independently.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via email or in-app notifications.

Slyde’s Privacy Policy is reviewed and updated regularly as needed. As Slyde continues to develop and expand the Slyde Platform, this policy may be modified. Slyde will make efforts to inform you of significant changes via email. We also recommend that you periodically review this Privacy Policy.

10. Security for Collected Information

Your Slyde account is password-protected so that only you and authorized Slyde staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your Slyde account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.

Slyde implements and maintains reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Slyde has staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing security, and making sure that every Slyde employee is aware of our security practices. Nevertheless, transmission via the internet is not completely secure, and we cannot guarantee the security of information about you.

11. Requesting Account Information 

12. Deleting Your Account

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Slyde
Email: support@slyde.online